BSS Business School

• Banking Operations I

• Banking Operations II

Banking Operations I: Introduction to banking operations, Front office and back office operations, Operational controls, Demand forecasting and resource allocation, Policy framing – deposits, advances and investments, Services design and delivery strategies in banks, Service quality metrics, Work measurement and quality assurance.

Banking Operations II: Payment and settlement systems, RTGS and clearing house, Cash management services, Facilities planning, ERP in banks, BPR in banks, IT enabled supply chain management, Disaster and recovery management.